FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new wardrobe arrives right on time:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your clothing ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change a clothing size, shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: We want you to look and feel your best! If your items don't fit perfectly or you are not completely satisfied, you can return your unworn, unwashed items with all original tags attached within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or I received the wrong item. What should I do? A: We hold our products to the highest quality standards, but mishaps can happen. Please take a quick photo of the clothing item showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING

Q: How do I find my correct size? A: To ensure the perfect fit, we highly recommend checking the specific Size Chart link available on each individual product page. Our apparel runs true to standard US sizing, but measurements can vary slightly depending on the cut and fit (e.g., slim fit vs. relaxed fit).

Q: How should I care for my NorixaMart clothes? A: To maintain the fabric quality and color vibrancy, we generally recommend machine washing in cold water with like colors and tumbling dry on low heat. Please refer to the specific care label stitched inside each garment for detailed instructions.